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Start 2016 on the right foot.

The presents have been opened, you have consumed more food and drink than you thought was humanly possible and now its time to relax, recover and think about the year ahead. Ok, so there is undoubtedly more excess to be had during the New Years celebrations but it’s always good to be waking up on January 1st with a plan. And …

Call Centre Career

My Call Centre Career: Maria Opuni, PeoplePlus UK

Maria is an extremely passionate, driven, inspirational figure in the call centre industry clocking up around 20 years of experience. She has an impressive track record of delivering exceptional results and turning around businesses that are complex and challenging. Her key to success is fostering a ‘high challenge, high support’ environment, allowing people to reach their optimum potential and creating …

IRP Awards

2015 IRP Awards

Right-click Recruitment got their glad rags on last night, boarded the train and made their way to the Park Plaza Hotel in Westminster for the IRP Awards to celebrate the best in the UK’s recruitment industry. We obviously already know that we’ve got the best here in our offices, but it’s always nice to get recognised from your industry peers. …

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My Call Centre Career: Adrian Millington

Adrian Millington is a senior figure within the UK call centre industry and has held a number of high profile roles within Outsourced Services in the UK, EMEA and globally. Currently contracting, Adrian’s last position was with Serco Global Services as Head of Operations for a leading UK retail account. We caught up with Adrian to find out how he …

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Writing a CV That Sells

We see hundreds of CV’s every week, some are great, most are average and a few are simply dreadful. Here we provide you with our tips on writing a CV that sells you and gets you a foot in the door. CV Tip #1: What is a CV for? A CV is a document that opens doors and gets you …

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Jargon Buster – The Call Centre A to Z

Like most industries, the Call Centre world is full of buzz words and TLA’s (Three Letter Acronyms). Confused by some of the terminology out there? Well, we don’t blame you! Here is our A to Z to help you make sense of it all: ACD: Automatic Call Distributor is a telephony technology that queues and distributes incoming calls to the …

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Taking Charge of Your Job Search

The internet was meant to revolutionise job searching making it easier than ever to find your next job. So why is it so hard to find the perfect job and what can you do to take control of your job search?  The following tips should help……. Job Search Tip#1: Know What You Want: What does your ideal job look like? …

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Interview Hints & Tips

We all know that if you fail to prepare then you must prepare to fail – and nowhere is this more true than in the world of job interviews. Stack the odds in your favour with our Interview Hints & Tips: Interview Tip#1: Do Your Research: Take the time to find out as much about the job and the company …

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My first day in a call centre

By Zoe Casbon The first day of anything is always a little scary and we experience that nervousness regularly in our life time. From our first day at school to our first day at a new job those nervous butterflies always appear. You find yourself scared of what is to come yet excited for a new challenge. I think back …

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Call Centre Apprenticeships

You’ve probably heard about Apprenticeships and have thought that they might well be worth exploring further – so we’ve written this guide to call centre Apprenticeships in Manchester. Have a good read through and, if you are interested in finding our more either search for Apprenticeship jobs here or get in contact with one of the team. So, what is …