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Brunel Franklin

Company Profile

Brunel Franklin are widely regarded as one of the leading and most reputable PPI Reclaims companies in the UK. They have a very strong track record of reclaiming mis-sold Payment Protection Insurance for thousands of satisfied customers with their average claim being in excess of £2,000. Payment Protection Insurance (PPI) has been widely mis-sold in the UK by the banks and other lenders and Brunel Franklin are specialists in reclaiming the premiums that customers have wrongly paying to the lenders.

Call Centre Overview:

Brunel Franklin run a small, extremely professional 80-100 seat sales and customer service call centre based in their head offices in Altrincham. The environment is professional, friendly and inclusive and the Brunel Franklin team work hard to ensure they keep things fun as well as hard working!

Recruitment Process:

Brunel Franklin typically run two inductions per month and hold 1-2-1 interviews where you will get the opportunity to experience the environment, listen in on calls and ask any questions that you may have.


Brunel Franklin are located on Ashley Road in Altrincham town centre, very close to Altrincham’s public transport links and 3 minutes walk from the Altrincham Metro stop. Parking is available nearby for interviews and for staff that drive. View Map

Current Jobs

Sales Advisor

Employment Type: Full Time
Category: Outbound / Inbound Sales
Hours: 12pm-8pm Monday to Thursday.
9am-5pm Friday
1 Saturday in 4 10am-4pm
Salary: £14,500 + Bonus = £28,000 OTE
Location: Altrincham

Job Description

This is a professional inbound and outbound sales role working for Brunel Franklin, one of the leading and most reputable PPI Reclaims companies in the UK. As a Sales Advisor, you will make outbound calls and take inbound calls from people who want to explore the possibility of reclaiming the PPI on their loans, mortgage or credit cards. You will …

Customer Service Advisor

Employment Type: Full Time
Category: Customer Service
Hours: Shift between 10am-8pm Monday to Thursday.
9am-5pm Friday
Alternate Saturdays 10am-4pm
Salary: £15,000 + Bonus + Overtime at x1.5
Location: Altrincham

Job Description

Customer Service Advisors at Brunel Franklin play a crucial role in the PPI Claims process, acting as the primary point of contact with each customer as their claim is processed, helping the customer to make sure their questionnaire form is correctly filled in for each claim and that all the paperwork supporting the claim is present and correct. This is …