Company Profile

Citation provides Employment Law, HR and Health & Safety advice and support to over 8,000 small and medium sized businesses (SME’s) across the UK. Their qualified consultants and advisors work closely with these SME’s to take the stress and strain of complying with rules and regulations away from the business owners, freeing them up to run and grow their business.

Founded in 1995, Citation has been Private Equity owned since 2012. They are a very ambitious and rapidly growing company with some fantastic career opportunities for ambitious people.

Call Centre Overview:

Citation’s call centre has grown consistently over the last year and now has 85 seats with room to expand to well over 100 seats in the next 12 months. Predominantly an outbound sales environment, the call centre is focused on bringing on new client companies. Based in their offices in Wilmslow, it is a dynamic environment with a buzzing atmosphere.

Recruitment Process:

Citation typically runs 1 induction each month for their call centre. They have a one stage interview process where you will be invited onsite to get a real feel for the environment. You will have an interview with a Teal Leader that lasts about an hour and is very much a two way process and the opportunity for you to find out everything about the role and to ask lots of questions.


Citation’s call centre is based in their Head Office – Citation House – in Wilmslow, south Manchester. From the town centre, you head under the railway on Macclesfield Road and Citation House is directly behind the Royles Jaguar Garage – you pass through their forecourt to get to Citation House. If you are coming by public transport, it is a 3 minute walk from Wilmslow train station. View Map

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