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Convergys

Company Profile

Convergys is one of the world’s largest call centre companies, employing 125,000 people in over 150 call centres in 31 countries. Thy provide call centre services on behalf of some of the biggest brands in the world, managing their relationships with their customers. In the UK Convergys works with companies such as Vodafone, O2, nPower, British Gas and More Than insurance handling customer service and sales campaigns on their behalf.

Convergys have 4 sites in Greater Manchester:

  • Altrincham,
  • Bredbury (Bredbury House)
  • Bredbury (Pear Mill)
  • Middleton

Convergys is a fantastic place to work. They offer great training and development with a dedicated  training team on each site. Over 700 staff in Manchester are currently studying for NVQ qualifications and there are lots of management development programmes for those who are keen to progress and grow making Convergys a great place to build a career. Many of the Team Leaders and Managers started off working on the phones and there are lots of opportunities to progress in other directions such as HR and recruitment as their UK head offices are also  in Altrincham.

Call Centre Overview:

If you are looking for a buzzing, vibrant environment where there is loads of energy then Convergys is for you – with over 300 people on the phones on each site making the atmosphere electric! Convergys is a really fun and sociable place to work with a team based working culture and plenty of social events and team incentives. Each call centre is based in modern, bright and well equipped premises and is extremely professional, with excellent support provided to ensure first class training and development. As you would expect from a large call centre business, there is every opportunity to develop new skills and progress your career – both in call centre centre operations and a huge variety of support services such as HR, Business Development and Account Management.

Recruitment Process:

We work very closely with the recruitment team at Convergys in Altrincham and both sites in Bredbury. Once we have taken the time with you to work out that Convergys is a good match for you, we will arrange for you to attend an Assessment Centre on site either in Altrincham or Bredbury – which ever is best for you. The Assessment Centre is designed to give you a really good insight into what it would be like to work at Convergys and there are a series of exercises, including a role play , which you will have to go through so they can make sure the job is right for you and that you have the right motivation to work in a call centre. The Assessment Centres start at 1pm in Altrincham and 10am in Bredbury and usually take between 3 to 4 hours. We will arrange all of this for you and provide you with all the details of where to go, and we will talk you through what to expect so there aren’t any surprises.

Location:

Altrincham: Convergys Altrincham is located on Atlantic Street in Altrincham, 15 mins walk from Navigation Road metro and close to the main public transport links on the Manchester Road. There is ample parking onsite and nearby for those that drive. View Map

Bredbury – Bredbury House: Convergys – Bredbury House is on Bredbury Park Industrial Estate and has ample parking on site and near by. Bredbury House is 15 mins walk from Bredbury train station and has numerous bus services nearby.View Map

Bredbury – Pear Mill: Convergys – Pear Mill is located between Stockport and Bredbury. There is lots of parking onsite and nearby bus services stop just outside the Mill itself. View Map

Middleton: Convergys – Middleton is located to the North East of Middleton close to the A627(M). Convergys have a car park nearby for plenty of cars and local bus services stop just down the road. View Map

Current Jobs

Customer Service Advisor – Salford

Employment Type: Full Time
Category: Inbound Calls - Customer Service
Hours: Varied shift pattern covering 9am to 8pm, 7 days per week.
Salary: £17,024 + bonus
Location: Salford

Job Description

We are looking for customer service focused people with excellent communication skills to work for Convergys in their fun and vibrant Call Centre in Salford. As a Customer Service Advisor, you will be taking inbound calls from existing HSBC customers and dealing with their inquiries or resolving problems with their accounts. The role is all about delivering the highest levels of customer …



Inbound Sales Advisor – Middleton

Employment Type: Full Time
Category: Inbound Sales
Hours: Average 7.75 hour shift pattern during the hours of:
Mon-Sun: 8am – 9pm
Salary: £14,500 (over 25) + Uncapped Bonus = £18-21,000 Year 1 OTE
Location: Middleton

Job Description

We are looking for outgoing, confident, target driven, money motivated people with excellent communication skills to work as a Sales Advisor for Convergys in their buzzing call centre in Middleton. As an Inbound Sales Advisor, you will be taking calls from customers in relation to their mobile phone contracts, answering queries, dealing efficiently with any issues that they may have …



Customer Services Team Leader – Altrincham

Employment Type: Full Time
Category: Inbound Calls, Customer Service
Hours: Varied shift pattern covering 8am to 9pm, 7 days per week
Salary: £25,000 plus monthly bonus
Location: Altrincham

Job Description

Working on behalf of one of the UK’s leading mobile phone companies, we are looking for a Customer Service Team Leader to work for Convergys in their buzzing call centre in Altrincham. You will manage a team of inbound Customer Service Advisors and will be required to provide your team with excellent leadership, management and guidance to enable them to …



Outbound Sales Advisor – Middleton

Employment Type: Full Time
Category: Outbound Sales
Hours: Average 7.75 hour shift pattern during the hours of:
Mon-Fri: 9am – 9pm NO WEEKENDS
Salary: £14,500 (over 25) + Uncapped Bonus = £18-21,000 Year 1 OTE
Location: Middleton

Job Description

We are looking for outgoing, confident, target driven, money motivated people with excellent communication skills to work as an Outbound Sales Advisor for Convergys in their highly professional, buzzing call centre in Middleton. In this role, you will be making outbound calls to customers in relation to their mobile phone contracts, selling additional services to existing customers and making sales calls to …



Sales Advisor – Bredbury

Employment Type: Full Time
Category: Outbound Sales
Hours: 12:00pm-8:00pm Mon to Weds
11:00am-7:00pm Thursday
10:00am-6:00pm Friday
No weekends
Salary: £14,000 - £16,500 + Uncapped Bonus = £18-£22k Year 1 On Target Earnings
Location: Bredbury

Job Description

We are looking for outgoing, confident, target driven, money motivated people with excellent communication skills to work for Convergys in Bredbury making outbound calls to the customers of some of the leading brands in the UK. In this highly professional, buzzing call centre, you will be selling additional services to existing customers and making sales calls to new customers so we …



Sales Advisor – B2B – Bredbury

Employment Type: Full Time
Category: Outbound Sales - Business-2-Business
Hours: 9:00am-5:00pm Monday to Friday or
10:00am-6:00pm Monday to Friday
No weekends
Salary: £16-18,000 + £500-£800 per month bonus = £22-26,000 Year 1 On Target Earnings
Location: Bredbury

Job Description

We are keen to speak with people with a minimum of 6-12 months sales experience to join Convergys in their Bredbury call centre to work on their B2B campaign. With an excellent basic salary of £16-18,000 and a bonus potential of up to £800 per month, this role is ideal for money motivated individuals to get their heads down and earn …



Sales Advisor – Altrincham

Employment Type: Full Time
Category: Outbound Sales
Hours: Monday-Friday, 10am-6pm
Salary: £14,000 - £16,500 + Uncapped Bonus
Location: Altrincham

Job Description

We are looking for outgoing, confident, target driven, money motivated people with excellent communication skills to work as a Sales Advisor for Convergys in their buzzing call centre in Altrincham. This is a highly professional call centre where you will make outbound calls to customers in relation to their mobile phone contracts. You will also be selling additional services to existing customers …



Location – Altrincham

Location – Bredbury

Location – Bredbury (Pear Mill)

Location – Middleton