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Johnnie Johnson

Company Profile

Johnnie Johnson Housing Trust is a not-for-profit housing association providing a wide range of homes including retirement properties, shared ownership, rented and leasehold. They have particular expertise in providing housing and service solutions for older people, enabling their customers to stay in their homes as long as possible with a tailored package of support.

Anyone who joins Johnnie Johnson Housing becomes part of a team of individuals dedicated to working together to make a positive difference to peoples’ lives, by providing homes and services that people value. They offer employees access to a wide range of training and development opportunities and their employee policies are designed to ensure people can work flexibly to meet the needs of their family and home life.

Call Centre Overview:

Johnnie Johnson’s call centre is a friendly and professional environment and has around 30-40 seats. They operate between the hours of 8.30 and 5.30, and are supported by an out of hours service. The centre is very customer focused and team driven, working together as one with colleagues, customers and other partners to deliver quality housing services.  They also offer an extensive benefits package to all employees including free parking, childcare vouchers and free eye tests.

Recruitment Process:

We work very closely with the recruitment team at Johnnie Johnson, and once we have spoken to you and agreed that it would be a good place for you to work, we will arrange an interview for you. The interview will take place in the call centre in Poynton and you will have the opportunity to have a good look around and sample the atmosphere. We will prepare you thoroughly for the interview so you can turn up with confidence and enjoy it!


The call centre is based in Poynton. The train station is just a short walk away and there is free parking onsite. View Map

Current Jobs


Employment Type: Full Time
Category: Administration
Hours: 9am-5pm, Monday to Friday
Salary: £17,000-£19,000 per annum
Location: Poynton

Job Description

This role sits at the heart of Johnnie Johnson Housing Trust ensuring that the administration for the whole organisation is efficient and effective, delivering an excellent service to their residents. As an Administrator, you will be assisting in the production of various pieces of legal documentation along with supporting the operations teams with property marketing and any other associated duties …

Customer Services Advisor

Employment Type: Full Time
Category: Customer Service
Hours: 9am-5pm, Monday to Friday
Salary: £16,218-£19,080 per annum
Location: Poynton

Job Description

The overall purpose of the Customer Services Advisor role is to deliver a very high standard of customer service to all of Johnnie Johnson’s residents and neighbourhood teams. Ensuring that you are always portraying a positive image of the Trust, you will deliver excellent quality, customer focused contact services. You will be the main point of contact for customers delivering first …