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Company Profile

The Residential Management Group is one of the UK’s leading property management specialists, offering bespoke services to both private and public sector clients. Their network of local offices are staffed by specialist property professionals, backed up by an innovative central financial processing centre, compliance and health and safety teams, and a highly efficient customer contact centre.

As part of the property management function, the customer contact centre handle customer enquiries in a variety of areas including health and safety, communal area maintenance and financial management issues such as tenant charges and rent collections.

Call Centre Overview:

The contact centre is based in Northwich and operates 24 hours a day, 7 days a week, 365 days a year ensuring that a round the clock service is offered to landlords and tenants. Contact centre advisors will typically answer 40 to 50 inbound calls per day, offering a ‘first call resolution’ and ensuring that all outcomes are logged. RMG provide an excellent programme of training for all employees – along with in-house courses they also work closely with external suppliers and provide sponsorship to study towards professional qualifications.

Recruitment Process:

We work very closely with the recruitment team at RMG and once we have spoken to you and agreed that RMG would be a good place for you to work, we will arrange an interview for you. The interview will take place in the call centre in Northwich and you will have the opportunity to have a good look around and sample the atmosphere. We will prepare you thoroughly for the interview so you can turn up with confidence and enjoy it!

Prior to joining RMG, they will provide two weeks of training that will run Monday to Friday, 9am to 5pm.


RMG are located on Gadbrook Park in Rudheath, Northwich. The site is not easily accessed by public transport however Junction 19 of the M6 is less than five minutes away and car parking is provided on site. View Map

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