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The Claims Guys

Company Profile

Established in 2008, The Claims Guys is one of the original PPI claims businesses in the UK and have broadened their services over the years to include Packaged Bank Account claims and claims for mis-sold pensions and investments. We have been recruiting for them since the start and consequently know the company extremely well – we have helped them to shape their business and hire the majority of their staff. They have a very professional but informal approach and offer their staff a fast paced and dynamic working environment. Owner managed and extremely entrepreneurial, The Claims Guys are quick to move into new areas within the market and are now positioned as one of the leading financial claims companies in the UK.

PPI claims as an industry is still booming and in May 2015 many of the banks announced that they still have a considerable number of outstanding claims that they have set aside money to cover. The Claims Guys have never been busier with PPI and are currently handling more claims per month than they were in 2012. Added to this is the increasing number of products that the banks have mis-sold over the recent years – Packaged Bank Accounts (PBA), pensions and investments being the most prevalent – and you can see that the future is looking very strong for The Claims Guys.

Call Centre Overview:

The Claims Guys have an 80 seat outbound sales Call Centre, a smaller Customer Service Call Centre of 50 people and a Claims Processing operation of just over 100 people. Based in their offices in Altrincham, the sales Call Centre is a vibrant and energetic team based sales environment focused on selling claims services to existing customers and people responding to high quality advertising on TV, radio and Facebook. The sales teams run regular daily, weekly and monthly incentives and have frequent team nights out to celebrate successes. The Customer Service operation works very closely with the back office Processing team, supporting customers throughout the claims process.

Recruitment Process:

The Claims Guys run inductions twice a month across all areas. Their recruitment process involves an onsite interview with HR and a Team Leader and provides the opportunity to sit with and existing team member and listen to calls. You will get plenty of opportunity to ask questions and to make sure that the job and the environment are right for you.

Location:

The Claims Guys is located very close to Altrincham town centre just behind The Cresta Court Hotel and is walking distance from Navigation Road and Altrincham metro stops. There is plenty of free parking nearby and visitor’s parking is available for when you attend interview. View Map

Current Jobs

Typist – Data Entry

Employment Type: Full Time
Category: Data Entry
Hours: Mon-Fri 9am-5pm No evenings or weekends  
Salary: £16,000
Location: Altrincham

Job Description

This is an excellent opportunity to join The Claims Guys who are one of the UK’s leading Financial Claims/PPI Claims companies. As a Data Entry specialist, you will be part of a busy team environment working towards targets, based in The Claims Guys’ vibrant and energetic call centre in Altrincham, In this role, you will work in the Claims Administration …



Collections Advisor

Employment Type: Full Time
Category: Outbound Customer Service
Hours: Mon – Fri Shift pattern between 8:30am and 8pm
Salary: £17,000 - £18,000 + £500-£800 per month bonus
Location: Altrincham

Job Description

This is an excellent opportunity to join The Claims Guys who are one of the UK’s leading Financial Claims/PPI Claims companies. Based in The Claims Guys’ vibrant and energetic call centre in Altrincham, you will make outbound, customer service driven collections calls to collect fees on completed claims. Delivering excellent customer service, the emphasis of the calls is to ensure collections …



Call Centre Team Leader

Employment Type: Full Time
Category: Outbound Sales
Hours: Shift work between the following hours:
Mon-Thurs: 8.30am-8pm (2 x 8pm finishes per week)
Fri: 9am-4pm
No weekends  
Salary: £22-24,000 + £1,200-1,500 per month bonus
Location: Altrincham

Job Description

The Claims Guys have an 80 seat call centre that makes outbound sales calls to existing customers and warm leads generated through online, radio and television advertising. Due to their continued success and growth plans for this year, we are looking for an experienced Call Centre Team Leader to join their team to lead and manage 10-12 Outbound Sales Advisors. …



Customer Service Advisor

Employment Type: Full Time
Category: Inbound Customer Service
Hours: Monday-Friday Working across the following shifts: 9am-5pm /10am – 6pm / 12pm—8pm       1 in 3 Saturdays, 9-4.30pm
Salary: £17,000 + £600-£1000 per month bonus
Location: Altrincham

Job Description

This is an excellent opportunity to join The Claims Guys who are one of the UK’s leading Financial Claims/PPI Claims companies. As a Customer Service Advisor, you will work with their existing customers to ensure they receive a first class experience across the whole claims process. Based in The Claims Guys’ vibrant and energetic call centre in Altrincham, you will take inbound …



Claims Processor

Employment Type: Full Time
Category: Back Office Processing
Hours: Monday-Friday 8:30-4:30
or 9:00-5:00
No Weekends
Salary: £16,000 - £18,000 depending on experience
Location: Altrincham

Job Description

The Claims Guys have never been busier and this year we have worked with them to grow their back office claims processing team to just over 100 people. As a Claims Processor you will work as part of a small team on a specific part of the claims process and will be allocated to the team that best suits your …



Claims Assessor

Employment Type: Full Time
Category: Customer Service & Sales
Hours: Shift Pattern between 8:30am and 8pm Mon-Fri
No Saturdays
No Sundays
Salary: £16,000 + uncapped bonus (genuine £600-800 per month)
Location: Altrincham

Job Description

The Claims Guys are looking for confident, outgoing people who are looking for a fun, team driven working environment. The role is a mix of Customer Service and Sales – you will be speaking to people who are genuinely interested in reclaiming PPI that has been mis-sold to them in the past. The majority of your calls will be outbound …



Location